Safe Handling

All sales of Our Alchemy Crystal Singing Bowls, Accessories and Gift Vouchers are final. Therefore, we do not offer a Returns policy, except in the case of goods which arrive to You in damaged condition, or in the event that the item(s) You received are not what you ordered. In the event that you need to return an item, please refer to our Terms & Conditions for Returns.

We strive to ensure that our packaging is very secure and safe for the bowls, and they are packed with great care. At the time of delivery, you must inspect the package(s) carefully to ascertain that there is no visible damage to the package. If there is any doubt regarding the condition of the package you must photograph the unopened package in the presence of the delivery driver, and open the package in his or her presence. You must contact us immediately if there is any damage to the items received. We strive to ensure that our packaging is very secure and safe for the bowls, and that they are packed with great care.

Furthermore, you must treat the bowls with great care. When lifting a bowl from a nested set, be sure to grasp the plastic wrap and lift straight up. Do not strike the bowl with any object too forcefully, and always chime and play gently. The Company is not responsible for any damage you may cause because of carelessness, accidents or incorrect playing of the bowls.