TRAINING COURSE TERMS & CONDITIONS

Generally

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR USE OF THIS SITE AND THE PRODUCTS AND SERVICES PROVIDED HEREUNDER CAREFULLY.

By i) using this site,ii) purchasing any products or services from Spinn MGMT AB/ Oceania Academy, Alchemy Healing by Oceana & Oceania Institute. International (“COMPANY”) or iii) utilizing any of the products or services from COMPANY through this site, you are deemed to have agreed to these Terms and Conditions. We reserve the right to modify them at any time.

You should check these Terms and Conditions periodically for changes. By using this site after we post any changes to these Terms and Conditions, you agree to accept those changes, whether or not you have reviewed them. With regard to products and services purchased or utilized from COMPANY, the version of these Terms and Conditions that were posted at the time of purchase or utilization apply. If at any time you choose not to accept these Terms and Conditions of use, do not use this site.


Contacting Us

The address for the COMPANY is:

Spinn MGMT AB – under the names of Alchemy Healing By Oceana, Oceania Academy & Oceania Institute.

Adress: Margretelundsbacken 9, 184 61 Åkersberga, Sweden.

You can reach our customer support by emailing us at support@oceaniaacademy.com.

For cancellation of a subscription, email us at support@oceaniaacademy.com.

Privacy matters can addressed to us by emailing us at support@oceaniaacademy.com.


Restrictions on Use

The contents of this site are protected by copyright and trademark laws, and are the property of their owners. Unless we say otherwise, you may access the materials located within the Site only for your personal use. This means you may download one copy of posted materials on a single computer for personal, noncommercial home use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material you do not obtain any ownership rights in that material.

You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the Site. Only if you obtain prior written consent from us and from all other entities with an interest in the relevant intellectual property may you publish, display or commercially exploit any material from the Site.

You must abide by all additional copyright notices or other restrictions contained in any of the Site.

Copyright

All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the COMPANY. The compilation of all content on this site is the exclusive property of the COMPANY and protected by Swedish and international copyright laws.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Parental Permission; Minimum Age Requirement

The Sale Of Any Of The Site’s Products Or Services Is Not Directed To Persons Under The Age Of 18. We Strongly Recommend That Parents Participate In Their Children Exploration Of The Internet And Any Online Services And Use Their Browsers Parental Controls To Limit The Areas Of The Internet To Which Their Children Have Access.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks may not be used in connection with any product or service without the prior written consent of the Company.

Personal data

We process all personal data that you provide in accordance with current data legislation. We handle the information you have given us in connection with the purchase of a product or course, as well as to our newsletter, from which you can always unsubscribe. Only those who have a direct need to see this information in order for us to be able to fulfill our mission towards you have access to the information. Storage of the data takes place in Sweden. Your data is only used internally by the COMPANY. We guarantee that no information about you is sold or used to send advertising from third parties. Your data is only used internally by the COMPANY. Your e-mail address is used for order confirmation and for other information about your order. Please contact us if you would like to make any changes to your information.

You can request to obtain the information we have saved about you. The data is saved at least for the time required by accounting legislation and tax legislation, which may limit your right to demand that information about you be deleted from our registers.

We take a number of measures to protect your personal data. Some of these are firewalls, secure internet address and encrypted communication.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Cookies

The Companys website oceaniaacademy.com and Alchemyhealingbyoceana.com and oceaniaspa.se uses so-called cookies. According to the Electronic Communications Act (which entered into force on 25 July 2003), everyone who visits a website with cookies must be given information about what they are used for and how they can be avoided. A cookie is a small text file that is stored on your computer and contains text information. For our ordering system to work, these files are necessary.

What is saved?

We save the information we need to be able to fulfill our commitment to you and deliver your order.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

“As is” and “As available” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.


Prices

All prices in our webshop are stated in Swedish crowns (SEK) incl. VAT, In addition to the Alchemical Crystal Bowls that is represented in Euro.

Shipping/ shipping cost

Digital downloads have no shipping cost. When ordering, any shipping costs are shown at checkout. COMPANY does not process orders during weekends.

How is the payment made?

Payment is made by debit card directly or an invoice depending on product, when you are at the checkout. We accept VISA, MasterCard. Card payment is handled by our partner Stripe to guarantee a secure connection. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.

Receipt and order confirmation

After completing the order, you will receive an order confirmation sent to your e-mail address. Save the order confirmation for contacts with our customer service. If you have not received an order confirmation within 30 minutes, please check your spam folder and that your email address is correct and notify us (see Contact Us) and we will resend the confirmation.

Your Order Cancellation Rights

Your right to cancel an order only applies to goods that are returned in the same condition as you received them. You should also include all product instructions, documentation and packaging. Goods which are damaged, not in the condition in which you received them or which have been used beyond opening the original packaging will not be refunded.

You should therefore take reasonable care of the goods purchased while they are in your possession and you have the right to cancel your purchase within 14 days of receiving the goods. As a customer, you must inform us of any returns to facilitate the return process. Please contact our customer service department for further instructions.

Damage in transit due to faulty packaging will be charged to you as the customer. You can read more about your rights as a consumer on the Swedish Consumer Agency’s website www.konsumentverket.se.


Training course Terms & Conditions

By registering for any of our courses at the Company, you the student, agree to the following terms and conditions:

All course deposits are non-refundable unless the company cancels the training.

The company reserves the right to change the scheduled course date to another time if necessary. The deposit paid may then be credited towards the next date or be refunded.

We do not offer refunds for cancellations from the student made after midnight three weeks prior to the start of the course. We do not offer refunds during or after the course.

In the event that you the student are unable to attend a booked and confirmed live training date, we may be able to offer you a rescheduled training date (subject to availability), provided you contact us by email at info@oceaniaacademy.com at least 72 hours prior to the training date.

If it is possible to reschedule the course, a rescheduling fee of 2000 SEK will be charged. All courses can only be postponed once. If you fail to attend the rescheduled date, you will be charged the full price for the course.

If a student is a ‘no show’ and fails to attend their booked live training date without at least 3 days notice by email to info@oceaniaacademy.com, the course fee will be automatically forfeited and Oceania Academy will not be obliged to provide any further rescheduling.


Bowl purchase Terms & Conditions

By purchasing Crystal Tones Alchemy Crystal Singing Bowl from the Company, you, the customer, agree to the following terms and conditions:

Please see our safe use policy for more important information.

All selling goes through a private consultation to guide and help you choose the bowls that are right for you. The consultation takes place live and in person at our Swedish Sound Temple – Oceania Institute Or online via zoom. We encourage you to read the About page to learn more about the products before your book a consultation. Before a consultation, please let us know which bowls you are interested in so we can prepare them for you. For a free 30 minutes consultation you can choose up to 5 single bowls and maximum 1 set. For 90 Minutes we can prepare 3 – 4 sets and up to 5 individual bowls.

Each Alchemy Crystal Bowl is unique and may have any of the following characteristics: inclusions, bubbles, stains, lines, markings, morphs and other marks that make each bowl unique. All of these characteristics are created during the firing process and are not considered defects, but rather an inherent part of the bowl’s beauty and uniqueness. They do not affect the performance of the bowl. Bowls cannot be returned due to these characteristics.

Crystal Tones Alchemy Crystal Bowls need to be paid in full before being collected or shipped.

We ship with UPS fully insured requiring an adult signature

You will receive a tracking number

We ship worldwide

We ship alchemy crystal bowls for free to the UK and EU countries.  If only ordering accessories there is a charge.

Shipping is once a week every Tuesday.

International shipping may be subject to additional customs duties or local taxes. Payment of any customs duties or local taxes is the sole responsibility of the customer.

All Crystal Tones Alchemy Crystal Bowls are shipped by the Company and are insured for the purchase value of the item during shipping. WE STRONGLY RECOMMEND THAT YOU INSURE YOUR BOWLS IMMEDIATELY.

If the customer chooses to collect the bowl(s) by courier rather than in person, the Company cannot be held responsible for any damage that may occur in transit.

We will reserve one or more bowls for you with a non-refundable deposit. If required, we can offer a payment plan with a split on two occasions with a 50% deposit on the first payment. A payment plan will be set up and you will receive the bowls when payment is made in full.

We will put bowls ‘ON HOLD’ for a maximum of three days. Payment must be made within this time to guarantee availability.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy in sections below to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Returns

All sales of Our Alchemy Crystal Singing Bowls, Accessories and Gift Vouchers are final. Therefore, we do not offer a Returns policy, except in the case of goods which arrive to You in damaged condition, or in the event that the item(s) You received are not what you ordered. In the event that you need to return an item.

There are three ways you can purchase our Alchemy Crystal Singing Bowls. First, by browsing our products in webshop, listening to sound recordings provided, immersing yourself in the descriptions, recordings (if available) and photos of the Alchemy Crystal Singing Bowls. Second to purchase a bowl or set you need to book an online consultation or on site. To be available and assist you in choosing the bowls and bowl sets, before you make a purchase. Third, you visit Oceania Institute at our location in Åkersbergs, Sweden. Bowls are always delivered after payment by invoice, payment on the spot is not possible.

We strive to ensure that our packaging is very secure and safe for the bowls, and they packed with great care. For online purchases of Alchemy Crystal Singing Bowls, at the time of delivery, you must inspect the package(s) carefully to ascertain that there is no visible damage to the package. If there is any doubt regarding the condition of the package you must photograph the unopened package in the presence of the delivery driver, and open the package in his or her presence. You must contact us immediately if there is any damage to the items received. We strive to ensure that our packaging is very secure and safe for the bowls, and that they are packed with great care.

Furthermore, you must treat the bowls with great care. When lifting a bowl from a nested set, be sure to grasp the plastic wrap and lift straight up. Do not strike the bowl with any object too forcefully, and always chime and play gently. The company is not responsible for any damage you may cause because of carelessness, accidents or incorrect playing of the bowls.

What happens if the product is not in stock?

We do not backlog orders. This means that if a product is out of stock, it cannot be ordered. You will receive information about stock status in connection with ordering on the website when you are at the checkout.

When will I receive my order?

Shipping is once a week every Tuesday. You will be notified by SMS or letter when your order is ready for collection at your delivery address.

Remember to order well in advance of holidays and bank holidays as deliveries tend to take a little longer on these occasions. The COMPANY reserves the right to sell the product at any time. The COMPANY does not process orders at weekends.

Complaint

As a customer, you must notify the COMPANY of all complaints. If an item is damaged or incorrect when you receive it, you should make a complaint as soon as possible, but no later than 7 days from the date of delivery. Any damage in transit must be reported immediately to the carrier and the COMPANY. In the event of a complaint, the Company undertakes to rectify the fault free of charge. As the customer, you are responsible for inspecting the delivered products immediately upon receipt to ensure that they are in perfect condition.

Please note that special conditions apply to our alchemical crystal bowls, read more on our safe handling page.

Important to note!

If you decide to use the delivered goods, you have accepted the different characteristics of the existing delivery. As a result, you will not be able to make a full claim, but will be required to pay the sales price of the used products. We will not accept any returns without a valid returns number. All complaints must be approved by the company before the item is returned. Please contact our customer service department at info@oceaniaacademy.com for further instructions.

Who pays the shipping in the event of a complaint?

The Company pays the shipping for approved complaints.

Miscellaneous

Facts and price information are provided with reservation for printing errors, suppliers price increases, as well as for possible final sale. The company reserves the right to change all information without prior notice.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.


Contact Us

You can reach our customer service by e- mail: info@oceaniaacademy.com

Phone: +46707 66 49 42

Company:

Spinn MGMT AB / Alchemy Healing By Oceana, Oceania Academy & Oceania Institute.

Billing address: Margretelundsvägen 9, 18461 Åkersberga

Visiting address: Kantarellvägen 5b, 184 34 Åkersberga

Organization number: 556855-4470

If you contact us we will get back to you as soon as possible.